CapitalOne: Exploiting an Information-Based Strategy

نویسندگان

  • Eric K. Clemons
  • Matt E. Thatcher
چکیده

Capital One has exploited an innovative approach to targeted marketing, based on customer profitability analysis, to achieve impressive performance as a leading credit card issuer. It is sustaining its advantage through investment in infrastructure and personnel, and through constantly improving its expertise through a practice known as test-and-learn. Moreover, it is attempting to generalize this information-based strategy to other industries.

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تاریخ انتشار 1998